The Service Quality of Family Card Administration at the Office of Population and Civil Registration of Palu

This study was conducted at the Office of Population and Civil Registration Palu, Central Sulawesi. The purpose this to find out service quality for family card administration Palu. theory applied in Zethmal, Parasuraman, & Berry’s theory, which consists 5 indicators: tangibles, reliability, responsiveness, assurance, empathy. type descriptive qualitative. Furthermore, number informants people selected purposively. Data used consisted 2 types: primary secondary data. Primary data were obtained through interviews direct observation field, while from documents, regulatory rules related problem studied, research reports regarding qualitative research. results showed that Palu not a good category. can be seen five indicators quality: Although empathy received response community, tangibles responsiveness poor community. Therefore, officers need pay more attention improve their order achieve excellent quality.Keyword - Quality, Card, Administration, Public